FAQ'S


Are two bundles enough ? 

We at SLB recommend two bundles for lengths between 14 and 20 inches. Any length longer than these may require a third bundle for the longest length. Majority of our clients use less than half of the additional third bundle.

How long is shipping ?

Processing is between 7-10 Business days ( Monday - Friday ) excluding weekends. All orders ship on Saturday only (if you need your order shipped expressed please contact us prior to placing the order online). Most orders ship within 3 business days after payment has been successfully posted. 

Signature Required ?

All orders require ID and signature confirmation for delivery. If you happen to miss your delivery please be advised that USPS will hold the package for 14 Business days prior to shipping it back to us. Please make sure to check your spam folders for tracking to keep track of your order.

Refunds ? Exchanges ?

Granted all sales are final and no refunds are offered we do offer an exchange within the first three days after the order has been delivered. You will receive store credit for the amount of your purchase and will only be able to exchange the texture not the length. For example if you purchased 2/18" wavy bundles you can receive an exchange for straight or curly at the same length.